Account Manager 2 Inside Sales

at DELL
Location Bengaluru, Karnataka, India
Date Posted 14/09/2018
Category Accounting
Job Type Full-time
Relevant Experience Required Fresher
Salary Not Disclosed
Address Bengaluru, Karnataka

Description

Job Overview

Sells Dells products and services (via telephone, web or e-mail) to Global Customer segments and is responsible for ensuring a positive customer experience.

Key Responsibilities

  • Recommends business solutions considering customer needs and Dell interests.
  • Builds relationships with customers based on knowledge of Dells technology, products, and services.
  • Stays abreast of current industry trends and how Dells customers are being impacted to help solve specific market challenges in targeted industries.
  • Leverages cross-functional resources to achieve results/meet customer needs.
  • Effectively prioritizes multiple demands while ensuring customer needs are met.
  • Makes decision based on an appropriate amount of information/data analysis.

Essential Requirements

  • Utilizes strategic probing to identify, evaluate, and recommend alternative business solutions.
  • Analyzes multiple market factors to both anticipate/identify customer problems/needs and recommends appropriate solution.
  • Effectively balances short term and long term priorities.
  • Develops and implements account plans that drive the attainment of critical business objectives

 

Desirable Requirements

Involved in contract negotiation and possesses strong financial/business and pricing knowledge.

  • Builds account relationships with medium to large-sized customers across multiple industries.
  • Project and time management skills. Able to provide direction to less senior sales team members. Financial and business acumen.
  • Products and Services: Sells a broad range of hardware products and services. May include some enterprise products and services.
  • Develops account relationships with complex and larger customer accounts.
  • Sells multiple LOBs with responsibility of high-end services (e.g. managed / professional services).
  • Primarily sells computers, peripherals, servers, storage, and managed services.
  • Sells products/services to purchasing groups in large organizations.
  • Develops account relationships typically with multiple decision makers within customers.
  • Assumes responsibility to improve service, efficiency and quality of work.
  • Viewed as a trusted business advisor to the customer and uses in-depth
  • knowledge of Dells technology, products and services to help customers formulate direction
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