|Location||Gurgaon, Haryana, India|
|Relevant Experience Required||1|
Reporting to the Group Manager, Customer Support Consultant is responsible to provide customer service to our external and internal customers and third parties, being responsible for carrying out relevant and designated tasks within the External Collections and Customer Support function.
Ensure Service Level Agreement parameters are met, including incoming post/fax/emails and work lists and export files. - 15%
Facilitate verbal and written communication with customers and authorised third parties as required. - 10%
Maintain accurate records on the Company’s internal systems. - 20%
Maintain a high level of quality at all times & carry out any other ad-hoc duties as requested by management. - 10%
Negotiate with the customer or authorized third parties to reach agreement on payment or resolution of issues. - 10%
Provide an efficient professional service to both internal and external stakeholders at all times. - 15%
Provide support, cover, assistance and or guidance to other teams within support operations as required. - 10%
Use a variety of systems in addition to Cabot’s internal systems to obtain, utilise and process documentation relating to customers / authorised third parties. - 15%
Required: Bachelor; Any
Required: Minimum 1 year experience in International VOICE process Candidate should be a Graduate Require Candidates can be from UK/US -Collections/Non-Collections background Candidate should not be from Tech-support background ( Non-hiring organizations- IYOGI/QUA. Basic PC Skills. GCSE level in English & Maths Good negotiations skills. Excellent communication skills (both written and verbal) . Excellent organisation and time management skills. Ability to handle a varying and demanding workload. Ability to meet tight time deadlines.
Preferred: Positive ‘can do’ attitude Confident communicator Intuitively empathetic Seeks learning opportunity and self development.
Position Title Account Manager Process Expert DOJ 19th Sep 2018
Location Gurgaon - Plot 28
Category Operations Decision Science