Client Services Executive

at SG Global Solution Centre
Location Chennai, Tamil Nadu, India
Date Posted 14/09/2018
Category Accounting
Job Type Full-time
Experience Required From Fresher
To 5 years
Salary Not Disclosed
Address Chennai, Tamil Nadu

Description

Environment

To ensure the full implementation of the Client Services strategy across the business.

  • To ensure that the Client Services function operates effectively and that the functions’

Activities are aligned to departmental and Company objectives.

  • To ensure the accurate processing of CMA wide operations by effective KPI Monitoring/Dashboards and MIS and ensure all Client requirements are within agreed timescales.
  • To ensure that all customer enquiries are satisfactorily managed, resolved and closed within

agreed timescales.

  • To ensure that the Customer Services function is adequately staffed and trained to deliver an

Efficient service to internal and external customers.

  • To represent the CLIENT Services function as an active member of the Senior Management

Team.

  • To actively promote and manage the process of continuous improvement in CLIENT Service

Standards within Call Enquiries and Order Processing.

  • Create and sustain a positive team environment displaying high levels of motivation and

excellent team spirit.

  • Participate and contribute to relevant management meetings/Exco Meetings.
  • Promote effective communication throughout all levels of the Customer Services function.
  • In production, intensive functions or where the leads are absent, the production full support and responsibility rests with the incumbent.
  • Need to be an SME support to the team/management and Onsite partners where applicable.

Mission

To ensure the full implementation of the Client Services strategy across the business.

  • To ensure that the Client Services function operates effectively and that the functions’

Activities are aligned to departmental and Company objectives.

  • To ensure the accurate processing of CMA wide operations by effective KPI Monitoring/Dashboards and MIS and ensure all Client requirements are within agreed timescales.
  • To ensure that all customer enquiries are satisfactorily managed, resolved and closed within

agreed timescales.

  • To ensure that the Customer Services function is adequately staffed and trained to deliver an

Efficient service to internal and external customers.

  • To represent the CLIENT Services function as an active member of the Senior Management

Team.

  • To actively promote and manage the process of continuous improvement in CLIENT Service

Standards within Call Enquiries and Order Processing.

  • Create and sustain a positive team environment displaying high levels of motivation and

excellent team spirit.

  • Participate and contribute to relevant management meetings/Exco Meetings.
  • Promote effective communication throughout all levels of the Customer Services function.
  • In production, intensive functions or where the leads are absent, the production full support and responsibility rests with the incumbent.
  • Need to be an SME support to the team/management and Onsite partners where applicable.

Profile

  • A sound knowledge of futures and options clearing and the mechanics of the European derivative markets.
  • Competency in using Breaks management workflow tools and Cash processing systems.
  • Competent at using and comfortable in helping to maintain GMI accounting system.
  • Familiar with a variety of common desktop applications such as: Microsoft Excel, Word, Lotus notes and Internet browsers.
  • Good problem-solving skills.

Good to have:

  • Keen to learn, inquisitive nature, meticulous, motivated individual
  • Previous experience in OTC Clearing business.
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